Please refer to the Question and Answer section below for some commonly occuring issues. If you cannot find the answer to your issue, then please contact our support team by emailing support@grapecounty.co.uk and we will help you in any way we can.

Problem & Solution section

The data at "" was not found. Please check that the path and file name for the database is correct. The teacher application can be used to set the database that is used during a user's lessons.
This problem occurs when the operating system does not allow applications to modify the Users.rbd database file in the Data folder. Typically this problem is seen on Windows 7 as a result of Microsoft preventing applications from modifying files in the Program Files folder structure. To allow the BusyFingers and Teacher applications to modify the databases used by BusyFingers, the user permissions for the Data folder (within the BusyFingers folder) must be configured to allow the user (logged on to the computer) permission to read, write and delete data in the databases.

On Windows 7*, an easy way to resolve this is to set the permissions on the "Data" folder (found at C:\Program Files (x86)\BusyFingers) so that "Everyone" has "Full Control". To do that, follow the instructions below:

  1. Using the Windows folder explorer application, navigate to "C:\Program Files (x86)\BusyFingers" and right click on the "Data" folder.
  2. In the contextual menu that appears, select the option "Properties".
  3. In the dialog that appears, select the "Security" tab.
  4. In the "Security" tab, select the "Edit" button and in the dialog that appears, select the "Add" button.
  5. In the dialog that appears, enter "Everyone" in the text box and select the "OK" button.
  6. This returns you to the "Permission for Data" dialog.
  7. Ensure that the option "Everyone" in the "Group or users names:" section is selected and in the "Permission for Everyone" section, under the "Allow" column, select the "Full Control" check box.
  8. Select the "OK" button on the "Permissions for Data" dialog and then the "OK" button on the "Data Permissions" dialog.
This has set the permissions on the "Data" folder so that regardless of the user that logs into the Windows computer, they will have permissions to access the database for read, write and delete. Note that this has ONLY set the permission of the "Data" folder. It has not changed permissions on any other folder on the computer.

On the Mac*, an easy way to resolve this is to set the permissions on the "Data" folder (found in the "/Applications/BusyFingrs" folder) so that "Everyone" has "Read & Write" permissions on the folder. To do that, follow the instructions below:
  1. Using a Finder window, navigate to the "/Applications/BusyFingers" folder and right click on the "Data" folder.
  2. In the contextual menu that appears, select the option "Get Info".
  3. In the dialog that appears, in the section "Sharing & Permissions:" at the bottom of the dialog, under the "Privilege" column, click on the option and in the contextual menu that appears, select the option "Read & Write".
  4. Close the "Data Info" dialog.
This has set the permissions on the "Data" folder so that regardless of the user that logs into the Mac computer, they will have the necessary permissions to access the database. Note that this has ONLY set the permission of the "Data" folder. It has not changed permissions on any other folder on the computer.

* You will need to be logged into the computer as an administrator in order to have sufficient permissions to make the necessary changes.

I've started the BusyFingers application but all I get is a screen with a white image.
If BusyFingers has attempted to automatically alter the size of the screen that it is going to use (perhaps because the resolution of the computer monitor is smaller than the window size set in BusyFingers preferences), it is possible that the dialog telling you that the screen size is being automatically adjusted, has appeared behind the main BusyFingers window. Move the main BusyFingers window aside and check if there is a dialog present.

When I try to add the first users to a group, nothing happens.
Using the Teacher application to add the first user to the first group will fail and the "New User" dialog will remain visible. To get around this problem either use the BusyFingers application to add the first user to the group or use the "Import" menu option within the Teacher application to import the users from a text file. Once the first user has been added to the first group it is possible to use the Teacher application to add other users to that group or to other groups. This problem has been fixed in Teacher v2.0.1 and later.

Users name's with a single quote mark in, such as O'Neal, can't be edited and can cause the Teacher application to crash
This is a problem because within the database single quote mark is used to delimit text strings, hence attempting to use the single quote mark in names can cause problems. In the meantime we have created a utility which allows a database containing users names, with single quote marks, to be edited to remove the single quote mark from the name. This problem has been fixed in Teacher v2.1.0.3 and later (which is included as part of BusyFingers v4.1 and later).